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Tracking does not exist!

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Question: Help, my order has shipped but when I click on the tracking number it says "Tracking does not exist

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Answer: Our system uses an application called Aftership to track the delivery of orders. Aftership collects delivery information and feeds it to our system. Sometimes issues can occur with the collection of this data. 

Order can be tracked manually by going directly to the courier tracking page:

Australia Post Track your item 
Startrack Track your item
TOLL Ipec Track your item
Fastaway Track your item
EMS Track your item
Surepost Track your item
SF Express Track your item
DPD Tracking Track your item
RPX Online Track your item
DPEX Track your item

 

If your order is shipped from our New Zealand factory via Worldfront - please be advised this is a non-tracked service to keep shipping costs to our customers down. Please allow up to 10 business days for your order to arrive.  If your order has not arrived after 10 days we will issue a replacement. 

 

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