Product and Service information

In Australia, we use the HP Latex 360 6 color Printer and in NZ we use the Epson Stylus Pro 11880

The largest size canvas you can order is in our custom size range.

The maximum size goes up to :

Australia : 200cm x 200cm 

New Zealand : 125cm x 175cm / 175cm x 125cm

 

Do you offer custom sizes?

Yes, we do, but only in our Canvas range of products.

How do I find pricing for custom sizes?

Once you select "create a canvas" , select "canvas" as your preferred mounting, you will find custom sizes when you select size and shape

I can't enter a decimal place when ordering , is this correct?

Unfortunately our Canvas App does not support decimal places. Please round up your size to the nearest whole number.

Why are custom sized canvas more expensive than your standard sizes?

Standard size canvas are stretched over and stapled to the frame by a machine. This process is fast and automated.

Custom size canvas are more labour intensive. The printed canvas is stretched over the frame and stapled by hand. 

What is the largest size canvas I can order? 

The largest size that can be ordered is

Australian Deliveries - 200cm x 200cm canvas. 

New Zealand Deliveries - 125cm x 175cm canvas

1. How are your frames constructed?

The construction of our frames vary depending on the delivery location chosen.

For Australian based deliveries our frames are made from kiln dried timber with a depth of 3cm. In order to prevent indentation of the edge of the frame onto the canvas, our frames are constructed with a raised lip, which solves the potential problem nicely

2. What kind of canvas do you use? 

Please contact our help desk for further information as our canvas material differs slightly depending on the country you wish to have your product delivered to. 

3. Will my product be ready to hang?

Yes! All canvas, Metal and Acrylic products are shipped with a hanging system. All you will need is a hook on the wall to hang your item off. 

4. Do I have wrapping options? 

Of course! We can offer the wrapping that you prefer, including Gallery Wrap (the sides of the frame as a continuation of the image), Solid Colour Wrap (the sides are a solid colour of your choice), and Mirror Wrap (the sides are a mirror of your image). If you have specific wrapping requirements, contact us to discuss it! 

 

 

Question: What is Acrylic?

Answer: Acrylic is a useful, clear plastic that resembles glass, but has properties that make it superior to glass in many ways. It is lighter and stronger than glass, with great scratch resistant properties. It is also a great economical solution to glass. 

Question: How can I clean my acrylic product?

Answer: With a soft, damp cloth

Question: What finish does your Acrylic Product have?

Answer: Our Acrylic product has a lovely gloss finish, giving it the look and feel of glass,without the weight.

Acrylic for delivery in Australia and New Zealand are manufactured by our Auckland based production team. They are printed using a Mimaki JFX200 Printer

Acrylic thickness : 6mm

Hanging System : French Cleat

 

Acrylic prints destined for all other countries are produced by our Chinese production team. **excludes some sizes for the USA

Mounting bracket as seen below

Acrylic thickness - 3mm

Acrylic shipped from our USA Production team 

Sizes - 30x30, 30x45, 45x30, 40x50, 50x40, 50x75,75 x 50, 30x90, 90x30

Thickness - 6mm

 

Metal prints destined for delivery to either Australian or New Zealand customers are manufactured by our Auckland production team **

Metal thickness - 1.2mm

Ink applied - Straight dye sub printing. Water, UV and scratch resistant

Mounting system - French Cleat

Transparent backgrounds - we are currently not able to print transparent backgrounds as all files submitted are in JPG. Any PNG files submitted with transparent backgrounds will be converted to JPG and the background will be printed as white

Metal prints destined for all other countries are produced by our Chinese production team. 

Mounting bracket as seen below

HD Metal thickness - 1mm

Finish - Your image is printed directly onto grey HD metal and is covered with a 3M non-removable, scratch resistant film.

Due to being printed onto a grey background, images can and do appear slightly darker. You may wish to accommodate for this when uploading your images, by lightening them slightly.

Clean with a damp cloth.

 

Description

Size available - A4

Orientation - Landscape

Available themes: Family, Wedding, Baby, Travel, General

Hardcover - does NOT lay flat

Pages : 170gsm sovereign silk, Cover: 170gsm stock with gloss laminate

Printer used: HP Indigo and HP inks. Technical info can be found here

Matt & gloss options available

Base price includes 20 pages + extra cost per additional page

Maximum page count - 200 pages

Output file = PDF, no changes possible after placing order

 

How to save and edit a Photobook

A photobook can only be saved if -

1. You are logged into you account

2. All "image frames" are filled. Images frames are denoted with a photo icon 

3. You click "add to cart"

 

You can fill blank spaces in three ways

1. Select each image you wish to use and upload 

2. Autofill with the images you want to use

3. Autofill with random images that can be edited later

 

When you are ready to edit your photobook, you need to log back in and click on your cart and then view cart

Click on edit, and once updated and when you get to the last page, click on the "Continue Print details button" then click on "Add to cart"

 

Frame colors: White, Black or Wood Grain

Material : A solid, wood-like plastic composite material with a similar density and weight of wood

Australian & New Zealand Customer Floating Frame size chart

Depth of frame: 42mm (4.2cm)

Width of frame - 25mm (2.5cm)

Rest of the world size chart

Depth of frame - 34mm (3.4cm)

Width of frame - 18mm (1.8cm)

Frame finish: gloss

Canvas wrap: mirror wrap

Material - Acrylic fabric on foam

They do NOT have a base

Images are printed onto a foam base, with a Velcro strip that is used to close the stubby holder

 

The image is transferred to the stubby holder via a dye sublimation process 

They can be washed, but care needs to be taken in doing so. Wash gently in cold water

Our pillows are made in Australia!

Material Composition - Polyester

Colour - Cool white

Ink used - water based

Machine washable - cold or warm

Zipper

Pillow inner - Polyester

 

Question: Do you offer gift wrapping and/or cards?

Answer: No. At the Canvas Factory we run a highly automated production line. In order to deliver a high quality product in a minimum time frame we have chosen to focus on a set of products that help us achieve our objectives.

With this in mind we are unable to offer additional services such as gift wrapping or personal notes included with the product you order.

1. I’ve never owned a canvas, metal or acrylic before – how do you clean it? 

For all our products don’t use any sort of cleaning liquid or compound, ever.

For canvas - a static-electricity dusting cloth can be used with a light motion, or a vacuum with a brush attachment can be used gently to remove dust. 

For metal and acrylic - you can use a damp cloth to remove dust.