Welcome to our Help Center

Do I need a digital file?


1. I don’t have a digital file – can I still get this photo printed? 

No, we can’t accept photo prints. We can only work with digital files. However, it’s very easy to have a print photo scanned professionally – your local print shop or Kodak Shop will be able to do this for you, and it’s not very expensive. Make sure you tell them that you’re having the photo printed on canvas and that it needs to be at least 150 dpi. Then take the file they create and upload it to our site, and we’ll get to work!

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