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Welcome to our Help Center

  1. Canvas Factory
  2. Knowledge Base

Knowledge Base

Getting Started

  • How can I contact you
  • Choosing the best images for printing
  • What size image do I need to upload?
  • Do I need a digital file?
  • File formats
  • Maximum file size that I can upload
See all 18 articles

Billing, Payment and Invoicing questions

  • What payment methods do you offer?
  • Bank Deposit Details
  • Vouchers and Gift Certificates
  • Groupon Promotion
  • $10 off first order - help, I have lost the code!
  • Payment and Security
See all 11 articles

Shipping and delivery of orders

  • Shipping and delivery of orders : General questions
  • Shipping mixed items
  • Express shipping
  • Delayed delivery
  • Valentine's Day Delivery schedule
  • Mothers Day delivery
See all 8 articles

Product and Service information

  • What printers do you use
  • What is the largest size canvas I can order?
  • Custom size canvas information
  • Canvas Product Information
  • Framed Photo Prints
  • Acrylic Product Information
See all 17 articles

Photography - FAQ

  • Dark images - why they don't print well

After Sales Support

  • Help, I have used the incorrect email address to place my order
  • Can I reproduce an old order?
  • Why is my canvas not as bright and colourful as my image?

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