Product and Service information

We use a combination of printers depending on your shipping location

Australia

Canvas - Epson 60600L Eco solvent Printers 

NZ 

Canvas - Epson Stylus Pro 11880

The largest size canvas you can order is in our custom size range.

The maximum size goes up to :

Australia : 147cm x 147cm

New Zealand : 170cm x 140cm

 

Do you offer custom sizes?

Yes, we do, but only in our Canvas range of products.

How do I find pricing for custom sizes?

Once you select "create a canvas" , select "canvas" as your preferred mounting, you will find custom sizes when you select size and shape

I can't enter a decimal place when ordering , is this correct?

Unfortunately our Canvas App does not support decimal places. Please round up your size to the nearest whole number.

Why are custom sized canvas more expensive than your standard sizes?

Standard size canvas are stretched over and stapled to the frame by a machine. This process is fast and automated.

Custom size canvas are more labour intensive. The printed canvas is stretched over the frame and stapled by hand. 

What is the largest size canvas I can order? 

The largest size that can be ordered is

Australian Deliveries - 200cm x 200cm canvas. 

New Zealand Deliveries - 125cm x 175cm canvas

1. How are your frames constructed?

The construction of our frames varies depending on the delivery location chosen.

For Australian based deliveries our frames are made from kiln dried timber with a depth of 3cm. In order to prevent indentation of the edge of the frame onto the canvas, our frames are constructed with a raised lip, which solves the potential problem nicely.

Canvas frames up to 20"x 30" (50x76cm) shipped from New Zealand are made from PS moulding. This material is strong and rigid, providing an excellent support for stretched canvas material.

2. What kind of canvas do you use? 

Please contact our help desk for further information as our canvas material differs slightly depending on the country you wish to have your product delivered to. 

3. Will my product be ready to hang?

All Canvas, Metal and Acrylic products are shipped with a hanging system. Corrugated iron prints are shipped with holes drilled into the substrate, and you will need to be supply your own hanging system for this product.

4. Do I have wrapping options? 

Of course! We can offer the wrapping that you prefer, including Gallery Wrap (the sides of the frame as a continuation of the image), Solid Colour Wrap (the sides are a solid colour of your choice), and Mirror Wrap (the sides are a mirror of your image). If you have specific wrapping requirements, contact us to discuss it! 

 

 

Frame colors: White, Black or Wood Grain

Material : A solid, wood-like plastic composite material with a similar density and weight of wood

Australian & New Zealand Customer Floating Frame size chart

Depth of frame: 42mm (4.2cm)

Width of frame - 25mm (2.5cm)

Rest of the world size chart

Depth of frame - 34mm (3.4cm)

Width of frame - 18mm (1.8cm)

Frame finish: gloss

Canvas wrap: mirror wrap

1. What frames do you have available?

We have 2 x frames available as follows

Classic (wider frame)	Modern (thinner frame)
Frame width - 30mm Frame height - 20mm	Frame width - 18mm Frame height - 37mm

 

2. What frame colours are available?

Maple (lighter brown) Walnut (darker brown) Black White

3. What are the frames made of?

Timber

4. What paper is used?

Alpha cellulose Archival art paper 200gsm

Please note the paper used for our prints is different to canvas. Therefore, we are unable to colour match across these two products.

5. What hanging mechanism is used?

A wire hanging cable with hanging clips is attached as per the below image

6. What material covers the print?

A thin sheet of clear Acrylic is used to protect the print. 

 

Question: What is Acrylic?

Answer: Acrylic is a useful, clear plastic that resembles glass, but has properties that make it superior to glass in many ways. It is lighter and stronger than glass, with great scratch resistant properties. It is also a great economical solution to glass. 

Question: How can I clean my acrylic product?

Answer: With a soft, damp cloth

Question: What finish does your Acrylic Product have?

Answer: Our Acrylic product has a lovely gloss finish, giving it the look and feel of glass,without the weight.

Acrylic for delivery in Australia and New Zealand are manufactured by our Auckland based production team. They are printed using a Mimaki JFX200 Printer

Acrylic thickness : 6mm

Hanging System : French Cleat

 

 

Acrylic shipped from our USA Production team 

Sizes - 30x30, 30x45, 45x30, 40x50, 50x40, 50x75,75 x 50, 30x90, 90x30

Thickness - 6mm

 

Metal prints destined for delivery to either Australian or New Zealand customers are manufactured by our Auckland production team **

Metal thickness - 1.2mm

Ink applied - Straight dye sub printing. Water, UV and scratch resistant

Mounting system - French Cleat

Transparent backgrounds - we are currently not able to print transparent backgrounds as all files submitted are in JPG. Any PNG files submitted with transparent backgrounds will be converted to JPG and the background will be printed as white

Metal prints destined for all other countries are produced by our Chinese production team. 

Mounting bracket as seen below

HD Metal thickness - 1mm

Finish - Your image is printed directly onto grey HD metal and is covered with a 3M non-removable, scratch resistant film.

Due to being printed onto a grey background, images can and do appear slightly darker. You may wish to accommodate for this when uploading your images, by lightening them slightly.

Clean with a damp cloth.

 

A perfect solution for under cover outdoor art displays. (Not to be displayed in direct sunlight)

Mounting system 

None. Small holes are drilled into each corner for mounting.No mounting hardware is included 

Material

Zinc-aluminium alloy which is very corrosion resistant (commonly used in the roofing industry)

Printing process

UV printing

UV printing is a form of digital printing that uses ultra-violet lights to dry or cure ink as it is printed. As the printer distributes ink on the surface of a material (called a "substrate"), specially designed UV lights follow close behind, curing - or drying - the ink instantly.

Profile

Edges could curve towards the wall or away from the wall, there is no specific cut

Warranty offered

2 years for both indoors and outdoors

ALL sizes are cut with the corrugation pitch running parallel with the long side (no square sizes are on offer)

Examples below:

Image suitability

Whilst this product is suitable for many images, some image types can show slight distortions, due to the ridges in the material. These slight distortions can add to the rustic nature of the product. We do recommend caution when using images with text and images with small faces.

Description

Size available - A4

Orientation - Landscape

Available themes: Family, Wedding, Baby, Travel, General

Hardcover - does NOT lay flat

Pages : 170gsm sovereign silk, Cover: 170gsm stock with gloss laminate

Printer used: HP Indigo and HP inks. Technical info can be found here

Matt & gloss options available

Base price includes 20 pages + extra cost per additional page

Maximum page count - 200 pages

Output file = PDF, no changes possible after placing order

 

How to save and edit a Photobook

A photobook can only be saved if -

1. You are logged into you account

2. All "image frames" are filled. Images frames are denoted with a photo icon 

3. You click "add to cart"

 

You can fill blank spaces in three ways

1. Select each image you wish to use and upload 

2. Autofill with the images you want to use

3. Autofill with random images that can be edited later

 

When you are ready to edit your photobook, you need to log back in and click on your cart and then view cart

Click on edit, and once updated and when you get to the last page, click on the "Continue Print details button" then click on "Add to cart"

 

Material - Acrylic fabric on foam

They do NOT have a base

 

Images are printed onto a foam base, with a Velcro strip that is used to close the stubby holder

 

The image is transferred to the stubby holder via a dye sublimation process 

They can be washed, but care needs to be taken in doing so. Wash gently in cold water

 

Further examples can be found below

Wrapped around a beer bottle

Wrapped around a coke can

 

 

Available : only in Australia

Standard mug range

Colour of Mug: White

Weight of mug: 11oz or 311 grams

Capacity: 325 ml

Material: ceramic

How is image applied: Image is applied through a Dye Sublimation technique, off a printed paper image which is heated and vaporised into the surface of the mug. The image is not "on" the surface, but embedded into the surface of the mug.

Product is dishwasher safe

Guarantee: None, after the mug is used.Image will not be subjected to cracking or peeling due to it being embedded into the mug

 

Our pillows are made in Australia!

Material Composition - Polyester

Colour - Cool white

Ink used - water based

Machine washable - cold or warm

Zipper

Pillow inner - Polyester

 

At Canvas Factory we know that customers like choice. With that in mind, we have decided to offer two different services to suit our diverse client base.

	PRO design	PRO direct
Image resolution check
Brightness check
Contrast check
Basic colour balance check
Removal of red eye, dust specks, hair particles
Straighten, placement, crop
Logo placement (logo supplied by customer)
Convert from CMYK to sRGB
Convert from black and white to Greyscale for correct printing
ISO check

Our PRO Direct service is suited to either Wholesalers or Professional Photographers who are comfortable with submitting professional "production ready" images. Images are moved into our Production queue 3 hours after an order is placed. 

Our PRO Design service is suited to any customers who need help with a little bit of editing to ensure a great result for their printed images

The following products are not offered under our PRO design service, and are moved directly into our Production queue via our PRO direct service. 

• Photobooks
• Mugs
• Stubby holders

 

Question: Do you offer gift wrapping and/or cards?

Answer: No. At the Canvas Factory we run a highly automated production line. In order to deliver a high quality product in a minimum time frame we have chosen to focus on a set of products that help us achieve our objectives.

With this in mind we are unable to offer additional services such as gift wrapping or personal notes included with the product you order.

1. I’ve never owned a canvas, metal or acrylic before – how do you clean it? 

For all our products don’t use any sort of cleaning liquid or compound, ever.

For canvas - a static-electricity dusting cloth can be used with a light motion, or a vacuum with a brush attachment can be used gently to remove dust. 

For metal and acrylic - you can use a damp cloth to remove dust.